Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Warranty

  • Each ticket that you send to our client assistance Dept will be replied to in less than 1 hour. The normal questions will be answered immediately. However, if the service question you have posted calls for help from a proficient technician, we will send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Professional Client Help And Support Service

  • We’ll be working for you 24 hours a day to provide advices and customer support as well as to assist you with any problem that you might encounter while working with your virtual server. We can easily assist you with all installed in advance applications, such as your OS, server admin panel (in accordance with the VPS type) and the Web Control Panel produced completely by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Control Panel that is offered gratis with your VPS has an integrated article base. One can find a bunch of descriptive how–to articles and reviews and a collection of step–by–step video tutorials that demonstrate all the important site supervision jobs. You can easy–access them by hitting the Help or Video control keys in the top right side of each Control Panel section.