Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center integrated into your Web Control Panel offers a selection of help articles and frequently asked questions. Aimed toward fixing any common issue that you could possibly face, they are contributed by our support team of capable technicians.

  • Top quality support service

  • Video Tutorials

  • We have compiled a selection of instructional video tutorials that detailedly display how you can solve a common problem connected to your web hosting account. You can find the educational video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock client support service and feature a sixty–minute support ticket response time guarantee. Our professional support engineers will be online for you 24x7x365 and will remedy any issue that you could possibly chance upon within maximum sixty minutes after the helpdesk ticket submission. Normally, a response will be provided to you in less than twenty minutes.