If your website hosting provider offers live chat support, you will be able to talk to a representative in real-time and learn useful information or get a problem resolved timely. The advantage of using chat instead of calling to talk to a live person is that you'll need only a computer with Internet access, therefore you will not pay any rates in the event that you are in another state or country. In addition, it'll be a lot quicker to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the phone. The real-time chat is also a considerably quicker option to contact your website hosting service provider's support crew compared to using a ticketing system. What's more, if some situation requires a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, therefore you will not lose time - something that is impossible when you're on the phone.